Refund Policy
Return and Refund Policy of sierraluxeboutique
At sierraluxeboutique, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except promotional items. Sale items are excluded from this guarantee.
No Refund for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the sizing is incorrect.
Return Costs
Customers are responsible for shipping costs for returns. sierraluxeboutique does not reimburse return shipping and is not liable for costs incurred during the return process. See our terms and conditions for complete information.
No Cancellations or Refunds on Active Orders
After an order has been placed, it cannot be cancelled or refunded before delivery.
This policy ensures accurate processing, protects our logistics and inventory system, and guarantees that every customer receives their order as expected.
If you wish to return an item after receiving it, please follow our standard return and refund procedure.
Deadline for Return Notification
Returns must be reported within 14 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.
Exchanging Sale Products
Sale items cannot be exchanged, even if the sizing is incorrect. Ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, send an email to info@sierraluxeboutique.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Obligation to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee correct processing of your request.
Conclusion
sierraluxeboutique makes every effort to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, you can contact our customer service via info@sierraluxeboutique.com.